Do you need help?

How can we help?

For questions, problems or feedback about Vigila Wealth, email [email protected].

You can write in English or Portuguese. You do not need a Vigila account to contact us.

Reporting a problem

To help us understand what happened, include:

• What you were trying to do, what happened, and what you expected.
• The steps that lead to the problem.
• Your iPhone model, iOS version, and Vigila version or build, if available.
• Whether you use local storage or have enabled iCloud sync, if relevant.

A screenshot can help, but hide balances, asset names and other personal details first. Do not send bank credentials, passwords, statements or a portfolio export.

Where is my data?

Vigila stores your wealth records on your device, with optional sync to your own iCloud account. There is no separate Vigila login.

Support cannot inspect or restore your portfolio from a Vigila server. If records appear to be missing, contact us before deleting the app or changing storage settings.

Read our privacy policy for more about the app and website.

Having trouble with iCloud sync?

Check your internet connection, that you are signed into the intended iCloud account, and the sync status in Vigila’s Data & Privacy settings.

If the problem continues, tell us the status or error you see. Avoid deleting app data as a troubleshooting step.